Returns and refunds

Last updated: 2 October 2026

The short version: try Wallop on your first bed. If nothing ends up in the cup, send it back within 30 nights for a full refund. Every Wallop also comes with a 12-month Australian warranty.

The Empty Cup Guarantee

Run Wallop over your first bed. If nothing ends up in the cup, send it back within 30 nights of it arriving and we'll give you a full refund.

How to send it back

1. Email us at getawallop@gmail.com with your order number.
2. We'll reply with your return instructions.
3. Once your return reaches us, we refund you to the payment method you used.

12-month Australian warranty

Every Wallop comes with a 12-month Australian warranty. If something goes wrong in that time, email us with your order number and a short description of the problem, and we'll sort it out.

Damaged or faulty on arrival

If your order arrives damaged or faulty, email us with your order number and a photo, and we'll make it right.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact us

Email getawallop@gmail.com or call +61 403 855 845.

Wallop is run by PEGZ AXIS PTY LTD, 11-13 Bertha Street, Caboolture QLD 4510, Australia.